We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. Used items are subject to a restocking fee of 40%. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
Gorilla Audio offers a 45 day exchange program for US and Canada customers that allows for the exchange of colors and sizes, regardless of where the headphones were purchased, as long as the purchase has been within the past 45 days.
All returns and exchanges are subject to inspection and approval. To begin return or exchange, please contact Support@gorilla.audio